Location: North York, Ontario

Job Type: Full-Time

Department: Retail

Position Overview

Our client is seeking an experienced and polished Sales Floor Manager to lead daily sales floor operations in a luxury retail environment. This position is responsible for driving sales performance, elevating the client experience, supporting team development, and ensuring operational excellence across the store. The ideal candidate brings a strong background in luxury retail management, a passion for client service, and the ability to lead a high-performing team with professionalism and attention to detail.

Key Responsibilities

Sales Leadership

• Lead, coach, and motivate the sales team to achieve and exceed sales goals and key performance indicators.
• Deliver an elevated client experience that reflects the standards of a luxury retail environment.
• Build and maintain strong relationships with VIP clients and support high-value sales opportunities.
• Assist sales associates with client inquiries, closing strategies, and CRM usage.
• Ensure all client communication across phone, email, and text is timely, professional, and aligned with service expectations.
• Maintain strong knowledge of product collections, features, and new launches, while supporting team education and product confidence.
• Partner with leadership to resolve escalated client issues effectively and professionally.

Team Leadership and Development

• Supervise and mentor the sales team on client engagement, product knowledge, and service standards.
• Conduct ongoing coaching, performance reviews, and development planning.
• Foster a collaborative, positive, and results-driven team culture.
• Support staffing plans, scheduling, and daily sales floor coverage.
• Assist with recruitment, interviewing, onboarding, and training of new team members.
• Ensure employees complete all required training and achieve expected standards.

Store Operations

• Oversee day-to-day sales floor operations to ensure smooth workflow and a seamless customer experience.
• Maintain visual merchandising, presentation standards, and overall store appearance.
• Monitor inventory presentation, stock handling practices, and security procedures.
• Support adherence to company policies, procedures, and service standards.
• Track daily sales activity, client follow-up, CRM updates, and operational reporting.
• Assist with in-store events, launches, and VIP appointments.
• Partner with leadership on process improvements and business initiatives.
• Perform other related duties as needed.

• 3–5 years of management experience in luxury retail.
• Proven success in luxury sales, team leadership, and client relationship management.
• Strong interpersonal, communication, and coaching skills.
• Excellent organizational skills and attention to detail.
• Proficiency with CRM platforms and retail technology systems.
• Ability to adapt quickly to new tools, systems, and processes.
• Professional presentation and demeanor suited to a luxury retail setting.
• Passion for craftsmanship, and exceptional service.

Preferred Skills

• Strong understanding of luxury client service standards.
• Experience managing sales performance and KPIs.
• Ability to lead by example in a fast-paced, client-focused environment.
• Excellent written and verbal communication skills in English.

Why Apply

This is an exciting opportunity for a retail leader who is passionate about luxury service, team development, and delivering exceptional in-store experiences. If you thrive in a high-touch sales environment and enjoy leading by example, we encourage you to apply.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

This job posting is for a current vacancy with our client.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.

Only job postings for jobs located in Quebec appear in French.

© 2025 Robert Half. By clicking “Apply,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.