We are looking for an Operations Specialist to support time-sensitive coordination work for a growing team in Toronto, Ontario. This Long-term Contract opportunity is ideal for someone who can organize competing priorities, communicate confidently with external partners, and maintain accuracy across a high-volume portfolio. The successful candidate will bring a practical approach to problem-solving, use technology and AI-enabled tools to improve efficiency, and stay effective in an environment where processes continue to evolve.

Responsibilities:
• Coordinate multiple active cases and operational activities at once, ensuring milestones are met and critical deadlines remain on track.
• Build and maintain productive relationships with external contacts, following up consistently, resolving delays, and escalating issues when needed.
• Use CRM platforms, case management tools, Excel, and AI-supported technology to manage workflows, improve turnaround times, and keep information current.
• Prepare, organize, and maintain detailed records so that case updates, decisions, and next steps are clearly documented.
• Monitor high-priority timelines with a strong sense of ownership, especially where service delivery or customer outcomes may be affected.
• Support process execution in an evolving environment by identifying gaps, adapting to new tools, and helping establish effective working practices.
• Communicate status updates, risks, and blockers clearly to internal stakeholders while coordinating next actions across several workstreams.
• Contribute to operational improvement efforts, including work related to consolidating tools and streamlining coordination processes where required.
• Demonstrated experience in operations, project coordination, case management, or a related function with responsibility for managing deadlines and competing priorities.
• Strong communication skills with the ability to work with external partners, influence outcomes, and handle escalations professionally.
• Proficiency with CRM systems, case management software, and Microsoft Excel in a fast-paced working environment.
• Confidence using AI platforms and digital tools to improve productivity and solve problems independently.
• Excellent organizational skills with close attention to detail and disciplined documentation practices.
• Ability to remain effective in ambiguous settings where processes are still being defined or refined.
• High level of accountability, persistence, and follow-through when managing urgent tasks and unresolved items.
• Experience in property management, real estate, insurance, mortgage, escrow, or similar operational environments is considered an asset.

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