We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users in Toronto, Ontario. This Long-term Contract opportunity is suited to someone who enjoys resolving hardware, software, and access issues while delivering a high standard of customer service across desk-side and service desk environments. The successful candidate will support a range of technologies, contribute to reliable day-to-day operations, and help maintain a stable and efficient user computing experience.

Responsibilities:
• Deliver front-line technical assistance for desktop, laptop, mobile, and peripheral issues received through service desk channels and in-person support requests.
• Diagnose and resolve problems involving Microsoft environments, Mac computers, Android devices, and common business applications to minimize user downtime.
• Configure, deploy, and maintain end-user hardware, including workstations, monitors, printers, and related accessories across the organization.
• Administer user accounts, permissions, and access requests within Active Directory while following established security and support procedures.
• Support connectivity and infrastructure-related incidents involving Cisco and Citrix technologies, escalating complex issues when required.
• Perform desk-side troubleshooting for operating system, software, and device-related concerns, ensuring timely and thorough resolution.
• Record incidents, service requests, resolutions, and follow-up actions accurately within the ticketing system to maintain clear support documentation.
• Assist with technology rollouts, workstation refreshes, and other operational IT initiatives that improve the end-user support environment.

• Demonstrated experience in help desk, desktop support, or service desk roles within a corporate or enterprise setting.

• Hands-on knowledge of Microsoft platforms, Mac computers, and Android device support.

• Familiarity with Cisco technologies, Citrix environments, and general network-connected end-user systems.

• Practical experience troubleshooting computer hardware, software, login, and access-related issues.

• Working knowledge of Active Directory for account setup, password support, and permission management.

• Strong problem-solving abilities with a consistent, user-focused approach to technical support.

• Clear verbal and written communication skills with the ability to explain technical issues to non-technical users.

• Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matters
• The job posting is for a current vacancy with our client 

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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This job posting is for a current vacancy with our client.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.

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