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Help Desk/Desktop Support Analyst
Robert Half York, Ontario
Description du poste
Responsibilities:
• Deliver front-line technical assistance for desktop, laptop, mobile, and peripheral issues received through service desk channels and in-person support requests.
• Diagnose and resolve problems involving Microsoft environments, Mac computers, Android devices, and common business applications to minimize user downtime.
• Configure, deploy, and maintain end-user hardware, including workstations, monitors, printers, and related accessories across the organization.
• Administer user accounts, permissions, and access requests within Active Directory while following established security and support procedures.
• Support connectivity and infrastructure-related incidents involving Cisco and Citrix technologies, escalating complex issues when required.
• Perform desk-side troubleshooting for operating system, software, and device-related concerns, ensuring timely and thorough resolution.
• Record incidents, service requests, resolutions, and follow-up actions accurately within the ticketing system to maintain clear support documentation.
• Assist with technology rollouts, workstation refreshes, and other operational IT initiatives that improve the end-user support environment.
• Demonstrated experience in help desk, desktop support, or service desk roles within a corporate or enterprise setting.
• Hands-on knowledge of Microsoft platforms, Mac computers, and Android device support.
• Familiarity with Cisco technologies, Citrix environments, and general network-connected end-user systems.
• Practical experience troubleshooting computer hardware, software, login, and access-related issues.
• Working knowledge of Active Directory for account setup, password support, and permission management.
• Strong problem-solving abilities with a consistent, user-focused approach to technical support.
• Clear verbal and written communication skills with the ability to explain technical issues to non-technical users.
- Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matters
- The job posting is for a current vacancy with our client
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
This job posting is for a current vacancy with our client.
Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.
Only job postings for jobs located in Quebec appear in French.
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Robert Half
Robert Half est la première et la plus grande firme de solutions de gestion des talents spécialisées au monde, qui met en relation des chercheurs d'emploi hautement qualifiés avec des opportunités au sein de grandes entreprises. Nous offrons...
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