User support technician
Retreat Guru Nelson, British Columbia
Permanent
Full time
As soon as possible
Description
- Work Term: Permanent
- Work Language: English
- Hours: 37.5 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 3 years to less than 5 years
- or equivalent experience
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide customer service
- Manage incidents
- Usability testing
- No supervision responsibility
- Project management software
- HTML editing software
- Software development
- Mac OS
- JavaScript
- SQL
- Spreadsheet
- PHP
- WordPress
- HTML
- Software quality assurance
- Call centre
- Quality assurance or control
- E-commerce
- Basic security clearance
- Own transportation
- Willing to travel
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Manual dexterity
- Attention to detail
- Sitting
- Internet access
- Cellular phone
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- Are you authorized to work in Canada?
- Do you have experience working in this field?
- Do you have the equipment you need to work from home (like internet and a workspace)?
- Do you have the required certifications listed in the job posting?
- Flexible hours
- Day
- Hybrid
- Dental plan
- Health care plan
- Paramedical services coverage
- Group insurance benefits
- Life insurance
- Stocks/shares
- Maternity and parental benefits
- Free parking available
- On-site amenities
- On-site recreation and activities
- Paid time off (volunteering or personal days)
- Team building opportunities
- Wellness program
Salary: $50,000.00 to $65,000.00 annually (to be negotiated)
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