User support technician
CIP Office Technology Calgary, Alberta
Contract / Freelance
Full time
As soon as possible
Description
- Durée de l'emploi: Temporaire
- Langue de travail: Anglais
- Heures de travail: 40 hours per week
- Education:
- Expérience:
- Secondary (high) school graduation certificate
- Relocation costs covered by employer
- Willing to relocate
- Private company, corporation or industry
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Resolve product and service related problems
- Criminal record check
- Public transportation is available
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Accurate
- Client focus
- Efficient interpersonal skills
- Initiative
- Organized
- Team player
- Ability to multitask
- Time management
- Innovation
- 1 year to less than 2 years
- Flexible hours
- Morning
- To be determined
- Day
- Provides awareness training to employees to create a welcoming work environment for persons with disabilities
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
- Provides awareness training to employees to create a welcoming work environment for youth
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
Salary: $36.00 hourly
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