User support technician
Builden Network and Construction Solutions Ltd. Williams Lake, British Columbia
Permanent
Full time
As soon as possible
Description
- Work Term: Permanent
- Work Language: English
- Hours: 30 to 40 hours per week
- Education: Other trades certificate or diploma
- Experience: Experience an asset
- or equivalent experience
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
- No supervision responsibility
- iOS
- Device drivers
- Networking software
- Internet
- Servers
- Security software
- Communication software
- Mapping and data visualization software
- MS Office
- Criminal record check
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Ability to distinguish between colours
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- Are you authorized to work in Canada?
- Do you live near the job location?
- Do you meet the language requirements listed in the job posting?
- Evening
- Shift
- Morning
- Day
- Weekend
- Overtime required
- Overtime available
Salary: $37.70 hourly
Get similar jobs by email
* You can cancel this job alert at any time
Success! An email confirmation has been sent to your inbox.