Technical support supervisor
Celayix Inc. Vancouver, British Columbia
Permanent
Full time
As soon as possible
Description
- Work Term: Permanent
- Work Language: English
- Hours: 35 to 40 hours per week
- Education: No degree, certificate or diploma
- Experience: 3 years to less than 5 years
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
- Are you available to start on the date listed in the job posting?
- Do you have experience working in this field?
- Do you have the equipment you need to work from home (like internet and a workspace)?
- Do you meet the language requirements listed in the job posting for the position (English or French)?
- Use of artificial intelligence
- Flexible hours
- To be determined
- Hybrid
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
- Group insurance benefits
- Life insurance
- Long-term care insurance
- Learning/training paid by employer
- Other benefits
- Paid time off (volunteering or personal days)
- Team building opportunities
- Travel insurance
- Variable or compressed work week
- Wellness program
Salary: $100,000.00 to $130,000.00 annually (to be negotiated)
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