We are seeking a Technical Support Engineer with 4+ years of experience providing technical support across enterprise environments. The ideal candidate will have strong experience supporting applications, hardware, Microsoft technologies, and end-user computing environments. This role requires excellent troubleshooting skills, a customer-focused mindset, and the ability to work effectively in a fast-paced environment. This is fully remote 6 month contract to start opportunity, for our client in Toronto, Ontario.
Key Responsibilities Provide Level 1-2 technical support for software, hardware, network, and application-related issues. Support, maintain, and troubleshoot business-critical application systems. Manage and administer Active Directory, including user account creation, permissions, group policies, password resets, and access management. Provide support for Microsoft 365 (Office 365) services, including Outlook, Teams, OneDrive, SharePoint, and Exchange Online. Diagnose and resolve desktop, laptop, printer, and peripheral hardware issues. Install, configure, maintain, and upgrade hardware and software components. Investigate incidents, perform root cause analysis, and implement corrective actions. Collaborate with development, infrastructure, and business teams to resolve complex technical issues. Document support activities, technical procedures, and knowledge base articles. Monitor system performance and recommend improvements to enhance reliability and user experience. Ensure adherence to service level agreements (SLAs) and support best practices.
Required Qualifications 4+ years of experience in Technical Support, IT Support, Service Desk, or a related role. Experience developing, enhancing, maintaining, and supporting application systems. Strong knowledge of Active Directory Administration. Hands-on experience supporting Microsoft 365 (Office 365) environments. Experience providing hardware and desktop support for end-user devices. Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN connectivity. Knowledge of software development methodologies and application support processes. Excellent verbal and written communication skills. Strong interpersonal and stakeholder management abilities. Demonstrated problem-solving and decision-making skills. Strong organizational skills with the ability to manage multiple priorities. Ability to work effectively under pressure and adapt to changing business needs. Preferred Qualifications Experience with Windows Server environments. Familiarity with ITSM tools such as ServiceNow, Jira, or Remedy. Exposure to Azure Active Directory / Microsoft Entra ID. Knowledge of Exchange Online, Intune, and endpoint management tools. Experience working in Agile or DevOps environments. Relevant certifications such as Microsoft 365 Fundamentals (Microsoft-900), Azure Fundamentals (AZ-900), or CompTIA A+.
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