THE ROLE:

Our client is looking for a Senior Client Services IT Technician to play a key role in supporting and maintaining IT environments across a diverse client base. In this position, you will combine advanced technical troubleshooting skills with a strong commitment to customer service, ensuring reliable and efficient technology operations while resolving complex technical challenges.

Key responsibilities include:

• Serving as the primary point of contact for end-user support through in-person, phone, and remote channels
• Providing troubleshooting and resolution for hardware, software, and network-related issues
• Completing system installations, maintenance activities, and performance optimizations
• Diagnosing and resolving LAN/WAN connectivity issues and supporting third-party applications and systems
• Conducting follow-up with users to confirm successful issue resolution and overall satisfaction
• Identifying client requirements and recommending appropriate IT solutions
• Maintaining accurate ticket documentation and assisting with billing-related records

WHY THIS ROLE?

Join a growing and dynamic organization where you'll have the opportunity to make a meaningful contribution through your technical expertise and client service capabilities. Working with a broad range of clients and technologies, you'll gain valuable hands-on experience in a collaborative and supportive environment. In addition to a competitive salary and comprehensive benefits package, the organization is committed to professional development and maintaining a healthy work-life balance. If you're eager to take the next step in your IT career and enjoy solving complex technical challenges, this opportunity is for you.

WHAT WE’RE LOOKING FOR:

We are seeking a technical professional who combines strong IT knowledge with excellent communication and client service skills.

Experience:

• Minimum 5 years of experience in Microsoft 365 administration and licensing, with a strong background supporting computer systems and Office applications

Core Technical Skills:

• Extensive experience supporting Windows environments, including Windows 7–11 and Windows Server platforms, as well as Microsoft Office applications
• Practical experience with PC deployments, server administration, and backup technologies such as Veeam and Windows Backup
• Working knowledge of networking fundamentals, including LAN/WAN environments, hardware infrastructure, storage technologies (NAS, SAN, RAID), and endpoint security solutions
• Proven troubleshooting abilities and a willingness to quickly learn and adapt to new technologies
• Strong communication skills with the ability to effectively support and interact with non-technical users
• Excellent organizational skills, attention to detail, and the ability to manage competing priorities
• A customer-first approach and dedication to delivering exceptional service
• Experience within finance, technology, or healthcare environments is considered an asset

If you're looking for an opportunity to leverage your technical expertise while building strong client relationships in a growing organization, we want to hear from you. Apply today and take the next step in your career. Please quote reference # 05000-0013466564 on all communications. Robert Half would like to thank all applicants for their expressed interest, however, only those candidates identified for interview will be contacted. The job you want is just an app away. Whether remote or on-site, search for a job you’ll love with the Robert Half app. Download on the App Store or get it on Google Play.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.

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