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Service Coordinator
Robert Half Surrey, British Columbia
Description
Responsibilities:
• Coordinate daily service requests by assigning work to technicians based on urgency, location, and trade expertise.
• Keep customers informed throughout the service process by providing updates, answering questions, and addressing concerns in a timely manner.
• Serve as the central point of communication between clients, technicians, and internal team members to support efficient issue resolution.
• Monitor work orders from intake to completion, ensuring service activities are accurately recorded and completed within expected timelines and budget guidelines.
• Review technician timesheets, service documentation, and related records to confirm accuracy and support payroll and client reporting requirements.
• Organize dispatch schedules for a high-volume plumbing service team and adjust plans as priorities shift or urgent calls arise.
• Work closely with subcontractors, vendors, and field staff to coordinate service support, materials, and operational needs.
• Arrange the purchase of parts and supplies, track related expenses, and help maintain proper administrative records for procurement activities.
• Contribute to team efficiency by assisting with office coordination tasks, supporting service quality standards, and helping improve day-to-day processes.
• At least 2 years of experience in a similar service coordination, dispatch, or administrative support role.
• Background in a mechanical, HVAC, plumbing, or related service environment is strongly preferred.
• Strong communication skills with the ability to interact professionally with customers, technicians, and internal stakeholders.
• Experience using CRM systems, scheduling tools, and general office software to manage service activity.
• Proven ability to stay organized, manage competing priorities, and maintain accuracy in a fast-paced setting.
• Comfortable working independently while also contributing positively to a small, team-oriented office.
• Experience with dispatching, appointment scheduling, customer service, and supply ordering is considered an asset.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.
Only job postings for jobs located in Quebec appear in French.
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Robert Half
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting,...
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