Robert Half is partnering with a growing Edmonton-based service organization to recruit a Service Advisor / Service Operations Coordinator for a key position within their service department.

This is an excellent opportunity for a highly organized, proactive professional who thrives on keeping people, priorities and processes moving. Our client is looking for someone who can become the operational hub of the service department, coordinating workflow between customers, field technicians, management, parts, projects and administration.

The successful candidate will be focused on workflow, coordination, communication and follow-through, ensuring service work progresses efficiently from the initial customer request through completion, documentation and invoicing.

Key Responsibilities

·      Coordinate and schedule field service technicians based on customer requirements, urgency and operational priorities.

·      Monitor open service calls and ensure outstanding work is consistently followed through.

·      Communicate with customers regarding scheduling, service status and next steps.

·      Act as a key liaison between customers, technicians, management, parts and administrative teams.

·      Review work orders for completeness and follow up on outstanding or missing documentation.

·      Ensure completed service work moves efficiently toward invoice-ready status.

·      Track technician recommendations, additional work opportunities and items requiring quotes or customer follow-up.

·      Provide administrative coordination and support to the estimating and quoting process.

·      Maintain visibility over outstanding service activities and proactively identify items requiring attention.

·      Help establish and maintain effective processes, tracking systems and workflow practices.

·      Support the Service Manager by taking ownership of day-to-day coordination and administrative follow-through.

·      Identify opportunities to improve efficiency, communication and accountability across the service operation.

·      Ensure important tasks and customer commitments don't fall through the cracks.

What We're Looking For

The ideal candidate is someone who naturally takes ownership. You are organized, comfortable juggling competing priorities and known for following things through to completion.

·      Previous experience in service coordination, service advising, operations coordination, dispatch, construction coordination or a comparable role.

·      Strong organizational skills with the ability to manage multiple priorities simultaneously.

·      Excellent follow-through and a high level of personal accountability.

·      Strong customer service and communication skills.

·      Ability to work effectively in a fast-moving service environment where priorities can change throughout the day.

·      Strong attention to detail and documentation.

·      Comfortable proactively following up with customers, field personnel and internal stakeholders.

·      Demonstrated ability to identify outstanding tasks and drive them through to completion.

·      Strong computer and systems aptitude.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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