Our client is seeking a Program Supervisor to provide leadership and day-to-day oversight for program operations within a care-focused environment. This role is responsible for supporting staff, ensuring high-quality service delivery, maintaining compliance with policies and procedures, and contributing to a safe, respectful, and person-centered setting.

The ideal candidate brings strong leadership skills, sound judgment, and experience supporting teams in human services, healthcare, community services, or a related field.

Key Responsibilities

• Supervise the daily operations of assigned programs and support consistent service delivery
• Provide guidance, coaching, and day-to-day support to frontline staff
• Monitor program activities to help ensure quality, safety, and compliance with internal policies and applicable regulations
• Support staff scheduling, workload coordination, and shift coverage as needed
• Participate in hiring, onboarding, training, performance management, and staff development
• Promote a collaborative, inclusive, and respectful team environment
• Assist with incident review, documentation, reporting, and follow-up
• Support the development and implementation of individualized service plans, where applicable
• Maintain accurate and timely program records, reports, and administrative documentation
• Collaborate with internal teams, external service providers, families, and community partners as appropriate
• Identify opportunities for continuous improvement in program delivery and team processes
• Participate in crisis response, problem-solving, and escalation support when required

Qualifications

• Postsecondary education in social services, psychology, healthcare, human services, or a related discipline
• Experience in a supervisory, team lead, or program coordination capacity
• Experience working in a treatment, residential, community services, mental health, or healthcare setting is considered an asset
• Knowledge of trauma-informed, person-centered, and recovery-oriented practices is an asset
• Strong interpersonal, communication, conflict resolution, and organizational skills
• Ability to lead teams, manage competing priorities, and make informed decisions in a fast-paced environment
• Comfortable with documentation, reporting, and use of standard workplace technology
• Current certifications, screenings, or clearances may be required based on program needs

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This job posting is for a current vacancy with our client.

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