Our client is looking for a Payroll Specialist to join their team in Calgary, Alberta. This role supports high-volume payroll operations by helping customers quickly and accurately resolve payroll-related inquiries through a ticketing system. The ideal candidate brings a solid understanding of payroll processes along with strong client service skills, and is comfortable managing increased demand during peak periods while maintaining a consistent, reliable support experience.

Responsibilities:

• Manage payroll support tickets, prioritizing by urgency and SLA timelines.
• Investigate and resolve client payroll issues, identifying root causes and providing clear guidance.
• Support small businesses, accountants, and bookkeepers with payroll questions and process explanations.
• Escalate complex or time-sensitive payroll issues through appropriate internal channels.
• Communicate with clients via written support and phone when needed to improve resolution speed.
• Meet productivity and quality targets tied to volume, accuracy, and customer satisfaction.
• Use tools such as Zendesk, Slack, Jira, and payroll systems to document and manage cases.
• Support clients during peak periods and payroll system transitions.
• Maintain accurate case documentation and follow established workflows for consistent service.

• 6 months to 2 years of payroll processing or payroll support experience.
• Experience in a customer-facing support role (service desk, contact centre, or ticket-based support).
• Familiarity with payroll software and multiple systems in a fast-paced environment.
• Experience with Zendesk or similar ticketing tools.
• Strong written and verbal communication skills, able to explain payroll concepts to non-specialists.
• Ability to balance productivity, service quality, and customer satisfaction in a metrics-driven role.
• Experience with tools like Slack and Jira Service Desk.

How to Apply:

To be considered for this contract role, click the “Apply Now!” link or by using the Robert Half mobile app. Download it on the App Store or get it on Google Play today!

Reference Number: 05000-0013441479

Robert Half would like to thank all applicants for their expressed interest however, only those candidates identified for interview will be contacted.

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