Operations Clerk POSITION DESCRIPTION Position Title: Operations Clerk – Public Works Position Type: permanent Department: Engineering and Public Works Immediate Supervisor: Manager, Transportation and Fleet Indirect Supervisor: N/A POSITION SUMMARY
Provides clerical support to Engineering and Public Works staff at the Operations Centre. Provides customer service reception at the Operations Centre. Responds to resident inquiries, issues and manages customer service requests using the (SRM) system. Uses corporate information systems (i.e. Service Request Manager, work manager, land manager, absence request manager, file records manager, Great Plains) to assist with the day to day operations of the department. Maintains Public Works staff records. Prepares correspondence and notices. Issues Purchase Orders and assigns account coding to accounts payable/accounts receivable invoices for Public Works activities, and fulfills other duties related to the efficient operation of the department. DUTIES & RESPONSIBILITIES General Administration: • Responds to telephone/email/walk-in/service request inquiries at the Operations Centre. Creates service requests using the corporate service request manager software and assigns to the appropriate staff. • Obtains quotations for the purchase of goods, materials and services, and orders same as required. • Prepares letters, council and internal reports, forms, public notices and correspondence and obtains authorization/signatures related to Public Works related activities
Records Management • Records labour and equipment usage in the Corporate work management systems (i.e. Work Manager) from daily time sheets submitted by Operations staff. • Prepares CUPE employee’s bi-weekly pay sheets for payroll. • Maintains records of vacation, lieu time and sick time for Public Works staff and prepares summary reports as required for Supervisors and Manage Procures and maintains inventories of clothing allocations for Town issued uniform and personal protective equipment for Public Works. • Submits work requests to Staff and Contractors for various types of maintenance (i.e. Streetlights, Traffic Control Signals, Winter Maintenance etc.). Monitors completion of all work as required. Submits information to regulatory bodies on behalf of Supervisors or Manager (i.e. ESA, MTO, TSSA, MECP, MOL, etc.). • Maintains departmental records including compiling and updating documents relevant to the maintenance and operation of infrastructure and equipment. • Maintains inventories of Public Works related equipment and consumables (i.e. streetlight poles, fixtures, clothing, waterworks appurtenances, etc.). Orders replacement items as required.
Approved Invoices, Receptionist Duties, Approved Timesheets


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