We are looking for an Operations Associate to support customer-facing logistics and order administration activities for a manufacturing environment in Burlington, Ontario. This contract opportunity is ideal for someone who enjoys balancing accurate data entry, responsive customer service, and hands-on operational support. The successful candidate will help maintain smooth order flow, address product-related concerns, and keep records current while working closely with internal teams.

Responsibilities:

• Enter customer orders accurately and efficiently using established processes and internal guidelines.

• Process manual credit requests and provide administrative support for related in-office documentation.

• Coordinate with operations and other internal departments to track order progress and provide timely updates.

• Assist with the manual breakdown, handling, and sorting of products and packaging as required.

• Investigate customer concerns related to products and work toward practical, timely resolutions.

• Maintain accurate customer account information by recording interactions and updating records when needed.

• Build strong knowledge of company products and services to support informed communication and problem-solving.

• Contribute to additional operational and administrative tasks that support day-to-day business needs.c

• Previous experience in customer service, logistics support, order administration, or a similar operations-focused role.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Ability to communicate clearly and professionally with customers and internal teams.
• Comfortable managing multiple tasks and following up on issues in a fast-paced manufacturing setting.
• Problem-solving skills with the ability to address product or order-related concerns effectively.
• Working knowledge of basic administrative processes and customer record maintenance.
• Ability to perform light manual handling tasks related to product and packaging sorting.

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