We are looking for an Office & Administration Manager to support a growing engineering and manufacturing business in Abbotsford, British Columbia. This position serves as a key operational link across customer service, order coordination, shipping, and accounting, helping daily activities run smoothly from initial inquiry to final delivery. The ideal candidate brings strong administrative judgement, financial accuracy, and the ability to keep multiple priorities moving in a fast-paced environment.

Responsibilities:

• Manage customer communications by answering questions about products, order progress, delivery timing, and shipment status with professionalism and clarity.
• Enter and maintain sales orders in the company’s order management platform, ensuring details are accurate and up to date throughout the process.
• Work closely with production, sales, and shipping teams to keep orders on schedule, address issues early, and support dependable fulfillment.
• Prepare and organize operational documents such as job records, picking documentation, invoices, and shipping paperwork.
• Produce deposit and final customer invoices, process payments, and assist with receivables follow-up and basic accounting entries.
• Review vendor invoices against packing slips and related records to support accurate payable processing and financial documentation.
• Coordinate freight activity and import/export paperwork with carriers and customs contacts to support compliant cross-border shipments.
• Maintain orderly digital and paper filing systems, oversee office supply levels, and provide general administrative support for day-to-day operations.
• Identify workflow gaps and contribute to practical process improvements that strengthen coordination across departments.

What you bring:

• At least 3 years of experience in office administration, operations support, customer service, or a similar coordination-focused role.
• Strong working knowledge of Microsoft Excel, Outlook, and Word for communication, tracking, and reporting tasks.
• Experience using accounting, CRM, or order management systems to manage transactions and operational records.
• Practical background in invoicing, payment processing, accounts payable or receivable support, and general bookkeeping activities.
• Familiarity with shipping coordination, freight documentation, and import/export administration.
• Clear written and verbal English communication skills with the ability to interact effectively across internal teams and external contacts.
• Excellent organizational skills, strong attention to detail, and the ability to manage competing priorities with consistent follow-through.
• Previous experience in a manufacturing, engineering, or operations-driven environment is considered an asset.

Please refer to job order number 05150-0013442342

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