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Manager, Group Administration
Robert Half Sherwood Park, Alberta
Description
Responsibilities:
• Lead the onboarding and ongoing administration of group benefits programs for both newly acquired and existing clients.
• Build, coach, and develop the claims and administration team, including participating in hiring and setting clear performance expectations.
• Create and refine workflows, service standards, and internal guidelines that support consistent, high-quality administration.
• Allocate team resources effectively to balance workloads, maintain productivity, and meet client service commitments.
• Oversee day-to-day administrative operations to ensure accurate processing, timely issue resolution, and dependable service delivery.
• Work closely with clients and internal partners to address concerns, answer questions, and maintain strong working relationships.
• Monitor operational results and identify opportunities to improve efficiency, service quality, and overall client satisfaction.
• Ensure administrative activities align with company policies, benefit plan requirements, and applicable industry standards.
• At least 5 years of experience in benefits administration, group benefits, or a related insurance environment.
• Demonstrated leadership experience with the ability to build, mentor, and manage a developing team.
• Strong knowledge of benefits coordination and group administration processes.
• Proven commitment to client service, with the ability to respond effectively to client and member needs.
• CEBS Designation considered an asset.
• Strong communication and interpersonal skills, with confidence working across teams and with external clients.
• Sound judgment and problem-solving ability, with a focus on accuracy, efficiency, and service improvement.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
Questions? Call your local office at 1.888.490.5461. All applicants applying for Canadian job openings must be authorized to work in Canada.
Only job postings for jobs located in Quebec appear in French.
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Robert Half
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting,...
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