This role would require 5-days in office and our client is based in Etobicoke.



We are looking for an IT Support Engineer to provide dependable technical assistance to employees in Etobicoke, Ontario. This role is suited to someone who enjoys solving a wide range of desktop and user support issues, delivering responsive service both on-site and remotely, and helping staff stay productive with minimal disruption. The successful candidate will combine strong troubleshooting ability with a detail-oriented, customer-focused approach in a fast-moving environment.

Responsibilities:

• Deliver front-line technical support to end users through in-person and remote channels, resolving day-to-day IT issues efficiently.

• Investigate and fix problems affecting computers, applications, connectivity, and workplace technology using a practical, hands-on approach.

• Set up, configure, and roll out laptops and mobile devices to support new and existing employees.

• Maintain user productivity by supporting Microsoft 365 applications, including Outlook, Teams, Excel, and Word.

• Provide assistance with office printing and local network-connected devices, ensuring reliable operation across the workplace.

• Monitor, update, and manage endpoints through tools such as Microsoft Intune and ManageEngine.

• Record, prioritize, and close support requests in Jira while keeping accurate documentation of actions taken.

• Support employee onboarding and offboarding by preparing equipment, managing access, and coordinating required technical tasks.

• Assist with foundational infrastructure support, including connectivity checks, workstation troubleshooting, and Wi-Fi-related issue resolution.

• Follow up with users after service delivery to confirm issues have been fully addressed and expectations have been met.

Key Requirements:

• Diploma or degree in Information Technology, Computer Science, or a related discipline is preferred.

• Minimum of 2 to 5 years of experience in IT support, service desk, or desktop support environments.

• Demonstrated ability to troubleshoot hardware, software, networking, and end-user device issues effectively.

• Hands-on experience with Microsoft 365, Jira, Microsoft Intune, and general endpoint management tools.

• Working knowledge of networking fundamentals, Windows environments, VPN connectivity, and Active Directory.

• Ability to communicate professionally with employees at all levels, including senior leadership and executive stakeholders.

• Strong organizational skills, attention to detail, and the ability to manage competing priorities in a fast-paced setting.

• Availability to work modified weekend schedules when required.

Compensation & benefits:

This is a permanent and permanent position that includes a base salary between $75,000 and $85,000/year with extended health and dental benefits and paid vacation time. This position is bonus eligible as well.

Work model: This is an in-office role (5x a week)

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This job posting is for a current vacancy with our client.

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