Our client in the insurance sector is looking for an IT Operations & Infrastructure Consultant where reliability, operational consistency, and data stewardship are critical. The consultant will focus on IT operations assessment, Microsoft environment cleanup, and targeted remediation, working alongside existing vendors in a consulting capacity. This is a remote consulting engagement, and we are seeking candidates located in Western Canada who can support the initiative and attend occasional on-site sessions if required.

The engagement will begin with the development of a current-state assessment and operational blueprint, which will guide the overall scope and determine the final contract duration. While consultative in nature, this role will operate at full-time hours during the engagement lifecycle.

Key Responsibilities

IT Operations Assessment & Guidance

• Conduct a current-state assessment of the IT environment, including Microsoft 365, identity, endpoints, and infrastructure
• Review existing IT documentation and tooling maintained by third-party vendors (e.g., MSP documentation platforms)
• Identify operational gaps, inconsistencies, and remediation priorities
• Develop an operational blueprint to guide cleanup, stabilization, and next steps

Microsoft Environment & Endpoint Operations

• Assess Microsoft 365 tenant configuration, user and admin account structure, and access practices
• Review device and endpoint management practices, including Microsoft Intune
• Identify inconsistencies in software and application deployment across user devices
• Support standardization and cleanup initiatives within a Microsoft-centric environment

Infrastructure & Network Operations

• Review network, firewall, and server configurations from an operational perspective
• Assess network access controls and endpoint connectivity models
• Evaluate existing network and infrastructure tooling, including end-of-life considerations
• Provide practical recommendations aligned to near-term stabilization goals

Required Experience & Qualifications

• Strong experience in IT operations within Microsoft-centric environments (Microsoft 365, Azure AD, Intune)
• Solid background in infrastructure operations, including networks, firewalls, and servers
• Experience working alongside MSPs in shared-responsibility environments
• Consulting or advisory experience preferred
• Ability to provide clear, practical guidance in fast-paced or ambiguous situations
• Strong communication and stakeholder engagement skills

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