We are looking for an experienced IT Lead to lead technology operations and guide the organization’s digital direction in Bracebridge, Ontario. This role is responsible for maintaining reliable, secure, and efficient systems while aligning IT initiatives with broader business priorities. The successful candidate will oversee infrastructure, applications, support services, and project delivery, while also providing strategic advice to leadership on technology investments and operational improvements.

Responsibilities:

• Lead the planning, delivery, and ongoing management of enterprise-wide IT services, systems, and user support functions.

• Partner with senior leaders to recommend technology strategies, including system integration and conversion initiatives that support organizational objectives.

• Work closely with operational managers to address information management needs related to data collection, storage, processing, and distribution.

• Maintain the stability, security, and resilience of networks, communications tools, hardware, and core information systems.

• Direct the design, implementation, and enhancement of business applications, software environments, and supporting infrastructure.

• Create, review, and maintain backup, business continuity, and disaster recovery processes to reduce operational risk.

• Evaluate emerging technologies and recommend practical solutions that improve productivity, communication, and access to information across the company.

• Oversee IT project execution by defining business requirements, managing milestones, ensuring sound project practices, and reviewing outcomes after completion.

• Support technology budgeting, vendor management, service agreements, and procurement activities to ensure cost-effective and reliable IT investments.

• Produce business intelligence reporting and assist with technical input for grants, RFIs, RFPs, and RFQs as needed.

• Post-secondary education in computer science or a related discipline, or an equivalent combination of education and directly relevant experience.

• At least 5 years of experience in information technology, including substantial leadership responsibility in an IT management environment.

• Strong technical knowledge of networking, server infrastructure, operating systems, hardware support, and information security practices.

• Hands-on experience with cloud platforms, Azure Active Directory, Microsoft 365, and enterprise business systems such as CRM and ERP solutions.

• Demonstrated ability to lead IT projects from requirements gathering through implementation and post-project review.

• Experience managing vendors, service providers, software licensing, and technology purchasing decisions.

• Proficiency in reporting and analytics tools, including Microsoft Power BI, with the ability to develop useful business intelligence outputs.

• Effective communication and stakeholder management skills, with the ability to advise leadership and collaborate across departments.

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