This is an active contract opportunity with our client. We are looking for a Help Desk Analyst I to join an investment management organization in Toronto, Ontario on a contract basis with the potential to become permanent. This opportunity is ideal for an experienced IT support specialist who is comfortable assisting users in a Microsoft-focused environment and resolving day-to-day technical issues efficiently. The role supports business operations through responsive service, practical troubleshooting, and dependable end-user assistance across workplace technology.

Responsibilities:

• Provide front-line technical support for employees by diagnosing and resolving hardware, software, and access-related issues in a timely manner.

• Support users within a Microsoft environment, including Office 365 applications, standard desktop tools, and common workstation configurations.

• Troubleshoot point-of-sale equipment and printer-related concerns, identifying root causes and coordinating fixes to minimize disruption.

• Perform basic network checks to help isolate connectivity problems and escalate more complex infrastructure issues when required.

• Assist with device setup, user onboarding, and routine IT requests to ensure staff have the tools needed for daily work.

• Document incidents, resolutions, and recurring technical trends clearly to support service continuity and knowledge sharing.

• Deliver on-site support during scheduled coverage periods, including work performed at the location as needed.

• Collaborate with internal teams to address service requests, follow established support procedures, and contribute to a smooth user experience.

• Minimum of 5 years of experience in a help desk, desktop support, or end-user support role.

• Hands-on experience supporting Microsoft technologies, including Office 365 and related desktop applications.

• Practical knowledge of troubleshooting POS systems, printer hardware, and common printing issues.

• Solid understanding of basic network troubleshooting and general technical problem-solving methods.

• Strong communication skills with the ability to support users professionally and clearly in a fast-paced environment.

• Proven ability to manage multiple support requests, prioritize effectively, and follow through on issue resolution.

• Availability to work Monday to Friday and provide on-site support in Toronto, Ontario.

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This job posting is for a current vacancy with our client.

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