Guest services agent - hotel
Best Western Mountainview Inn Golden, British Columbia
Permanent
As soon as possible
Description
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 hours per week
- Education:
- Expérience:
- Secondary (high) school graduation certificate
- Willing to relocate
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Perform light housekeeping and cleaning duties
- Provide customer service
- Word processing software
- Internet
- Attention to detail
- Standing for extended periods
- Work under pressure
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Organized
- Reliability
- Team player
- Early morning
- Evening
- Shift
- Flexible hours
- Morning
- Night
- Will train
- To be determined
- Day
- Weekend
- Overtime required
- Provides awareness training to employees to create a welcoming work environment for persons with disabilities
- Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
- Provides awareness training to employees to create a welcoming work environment for youth
Salary: $18.25 hourly
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