Front desk agent
Blackfalds Motor Inn Blackfalds, Alberta
Permanent
Full time
As soon as possible
Description
- Education:
- Expérience:
Education- Secondary (high) school graduation certificate
Work setting- Hotel, motel, resort
- Remote location
Tasks- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Provide customer service
Computer and technology knowledge- Multi-line switchboard
- Word processing software
- Computerized bookkeeping system
- Central reservation system (CRS)
- Spreadsheet
- Internet
Security and safety- Criminal record check
Transportation/travel information- Own transportation
Work conditions and physical capabilities- Attention to detail
- Fast-paced environment
- Overtime required
- Standing for extended periods
- Work under pressure
Personal suitability- Efficient interpersonal skills
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
Experience- Experience an asset
Other benefits- On-site housing options
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 30 to 44 hours per week
Salary: $17.00 hourly
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