We are looking for a Dispatcher to support daily service operations for our client in Ottawa's West-End. This position coordinates technician schedules, keeps service information organized, and ensures customers and internal teams receive accurate updates throughout the day. The successful candidate will balance dispatching duties with administrative tasks related to work orders, billing support, and service tracking in a fast-paced environment.

Responsibilities:

• Coordinate technician assignments by matching service requests with availability, qualifications, and travel efficiency.

• Maintain an up-to-date dispatch schedule and adjust appointments as priorities, delays, or urgent calls arise.

• Gather key service details from customers and communicate accurate job information to technicians before arrival.

• Open, update, and finalize work orders in scheduling systems while recording labour, materials, and service outcomes correctly.

• Monitor field activity throughout the day to support on-time completion and respond quickly to cancellations or unexpected issues.

• Act as a central communication point between customers, technicians, and management by sharing status updates and operational concerns.

• Help prevent service interruptions by resolving scheduling conflicts and coordinating required parts or supplies with inventory or warehouse staff.

• Prepare service documentation needed for invoicing and direct billing-related questions to the appropriate team when required.

• Use dispatch and reporting tools to review response times, technician utilization, and overall service efficiency.

• Promote compliance with company procedures and safety expectations when assigning work, particularly for complex or weather-sensitive service calls.

Qualifications:

• At least 3 years of experience in dispatching, scheduling, administrative support, or a related coordination role.

• Practical experience with billing support, invoice processing, and accurate data entry.

• Strong working knowledge of Microsoft Excel and comfort using scheduling or service management software.

• Ability to manage multiple priorities at once while maintaining accuracy in records and communications.

• Clear verbal and written communication skills for interacting with customers, technicians, and internal stakeholders.

• Sound judgment and problem-solving ability in time-sensitive situations.

• High attention to detail when handling work orders, service notes, and billing documentation.

If this position interests you, and you have the necessary qualifications, please apply online today!

Job Reference Number: 0013422737

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

This job posting is for a current vacancy with our client.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

Questions? Call your local office at 1.888.490.5461. All applicants applying for Canadian job openings must be authorized to work in Canada.

Only job postings for jobs located in Quebec appear in French.

© 2025 Robert Half. By clicking “Apply,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.