Robert Half is looking to hire a Desktop Support specialist to join a company that is looking to expand their operations to continue making a difference in their community. This is posting is for an existing vacancy that is offering stability, growth and great work culture!

Please review the information below and apply if you are a good fit - Please be attentive to location!

Role: Desktop Support Analyst
Type: Full time Permanent 
Location: Northern Ontario Region - Please inquire for more information 
Compensation: $65k to $75.4k + 3 Weeks Vacation (Additional sick days) + 4 Day work weeks + Strong Benefits (100% coverage with RRSP) + Cell phone Expense + Mileage Expense

Requirements:
Core Technical Duties: Handle end-to-end network troubleshooting, manage Microsoft 365, Entra ID, and Intune administration, deploy Windows endpoints via Autopilot, and resolve or escalate support tickets within SLA guidelines.

Qualifications & Screening: Requires 2+ years of MSP or multi-client IT support experience, hands-on TCP/IP and networking expertise, a valid driver's licence, a clear criminal record check, and eligibility for law enforcement security screening.

Schedule & Perks: Standard Monday to Friday day shift with rotational on-call duties, offering an earned four-day work week post-probation and comprehensive benefits including health coverage, RRSP matching, and paid training.

Professional Expectations: Requires strong independent judgment for lone on-site work, excellent plain-language communication skills, meticulous ticket documentation, and deep respect for community protocols.

• Minimum of 2 years of experience providing IT support in an organizational or multi-client environment.
• Hands-on knowledge of desktop support, service desk processes, computer hardware, and hardware or software installation.
• Working experience with Microsoft 365, Entra ID, Active Directory, Intune, and related user and device administration tools.
• Solid understanding of TCP/IP, corporate networking concepts, and basic network troubleshooting in business environments.
• Familiarity with technologies such as Cisco, Citrix, Mac computers, and mobile device support is considered an asset.
• Valid driver's licence and ability to travel for on-site support as required.
• Successful completion of a criminal record check and eligibility to meet law enforcement security screening requirements.
• Strong communication skills, careful documentation habits, and the ability to work independently with sound judgment.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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This job posting is for a current vacancy with our client.

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