We are looking for a Customer Service Representative to join a service-focused team in Ontario on a contract basis. This opportunity begins as a 3-month assignment with the potential to extend, and it offers the possibility of a wage increase to $20/hour after one year. In this role, you will provide administrative and customer support related to claims activity, handle communications with members and external parties, and help keep documentation and incoming requests organized in a fast-paced environment.

Responsibilities:
• Create and issue claim-related documents, including member letters, third-party paperwork, consent forms, and other supporting correspondence.
• Handle file-related payments such as appraisal charges, glass repair invoices, and fees associated with report requests.
• Assist the total loss function by preparing and forwarding proof of loss documentation to support timely settlement activity.
• Obtain external records, including police and fire reports, to support claim review and investigation.
• Forward property damage claim files to legal representatives when requested and ensure materials are sent accurately.
• Sort, review, and distribute incoming mail and correspondence to the appropriate teams or files.
• Contact members by phone to gather first notice of loss details for claims submitted outside regular business hours or through online channels.
• Respond to inbound calls as needed and direct callers efficiently to the correct department based on business needs.
• Minimum of 1 year of experience in customer service, with administrative experience in a comparable environment considered a strong asset.
• Strong verbal and written communication skills with the ability to produce clear and well-structured correspondence.
• Demonstrated ability to deliver attentive, courteous service and build positive interactions with customers and colleagues.
• Comfortable managing multiple priorities while maintaining accuracy in a busy, deadline-driven setting.
• Ability to work with claim documentation, payment processing tasks, and general file administration.
• Confident using the telephone for both outbound follow-up and inbound call handling.
• Strong organizational skills and attention to detail when working with records, reports, and incoming correspondence.

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