We are looking for a Customer Service Representative to join a service-focused team in Ontario on a Contract basis. This opportunity is ideal for someone who enjoys balancing administrative work with direct customer support while helping manage a high volume of outstanding claim-related activity. The role begins as a 3-month contract with the potential to continue based on business needs and performance.

Responsibilities:
• Create and issue claim-related documents, including member letters, third-party communications, consent paperwork, and requests connected to official reports.
• Enter and process authorized payments tied to claim files, such as appraisal costs, invoice reimbursements, and report fees.
• Assist the Total Loss team by assembling and sending proof of loss packages to support timely claim resolution.
• Obtain external documentation, including police and fire incident reports, to support file review and investigation activities.
• Forward property damage claim files to legal counsel when requested and ensure records are handled accurately.
• Receive, organize, and distribute incoming correspondence so that documents are directed to the correct teams without delay.
• Contact customers by phone to collect first notice of loss details for claims submitted outside regular business hours or through online channels.
• Respond to incoming calls as needed and direct each inquiry to the appropriate department in an efficient and thorough manner.
• At least 1 year of experience in customer service, administration, or a comparable support role; 3 years of related experience is strongly preferred.
• Strong verbal and written communication skills with the ability to handle customer and file-related correspondence clearly and professionally.
• Demonstrated ability to provide attentive, respectful service while building positive interactions with customers and internal teams.
• Comfortable managing multiple priorities in a busy environment with changing workloads and deadlines.
• High level of accuracy and attention to detail when preparing documents, updating files, and processing transactions.
• Confident using phone-based communication for both outbound follow-up and inbound call handling.
• Able to adapt to varying work hours based on operational requirements.

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