Our client is looking for a Customer Service Representative to support a government team in Edmonton, Alberta on a contract basis. This role focuses on handling public inquiries, providing accurate information, and completing administrative tasks to support effective service delivery. The successful candidate will be professional, detail-oriented, and comfortable working in a structured environment.

Responsibilities:

• Respond to incoming calls and written inquiries from the public in a professional and timely manner.
• Provide accurate information, resolve service questions, and escalate complex matters when required.
• Document customer interactions, update records, and complete accurate data entry.
• Support appointment scheduling and coordination activities.
• Complete inbound and outbound communication to follow up on requests and confirm information.
• Use Microsoft Office tools, including Word and Excel, to maintain records and support reporting.
• Complete onboarding and training before managing calls independently.
• Maintain flexibility with Monday to Friday schedules and potential extended hours as required.

Requirements:

• Previous customer service, call centre, or public-facing experience.
• Ability to manage inbound calls while delivering professional and effective service.
• Strong verbal and written communication skills with accurate email communication.
• Excellent data entry skills with strong attention to detail and record accuracy.
• Proficiency with Microsoft Word and Excel.
• Ability to follow procedures, manage multiple priorities, and stay organized in a fast-paced environment.
• Experience with outbound calls, appointment scheduling, or information processing is considered an asset. 

How to Apply: 

To be considered for this contract role, click the “Apply Now!” link or by using the Robert Half mobile app. Download it on the App Store or get it on Google Play today! 

Reference Number:  05110-0013474464

Robert Half would like to thank all applicants for their expressed interest however, only those candidates identified for interview will be contacted. 

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