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Robert Half

Customer Service Representative

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Customer Service Representative

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Robert Half

Customer Service Representative

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Robert Half

Customer Service Representative

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    Robert Half

    Customer Service Representative

    Robert Half Thornhill, Ontario

    Sales, Customer Service
    Reference : 05050-0013459506
    Posted 4 hour(s) ago | Still Open
    Contract / Freelance Full time As soon as possible 100% remote
    Robert Half

    Description

    We are looking for a Customer Service Representative to join a busy service-focused team in Ontario on a contract basis with the potential for a permanent opportunity. This opportunity is ideal for someone who enjoys supporting customers, managing documentation, and staying organized while handling a high volume of work. The role will help address a significant claims-related backlog and requires strong communication, sound judgement, and a detail-oriented approach to service.

    Responsibilities:
    • Create and prepare claim-related documents, including member correspondence, consent forms, and supporting letters required for file activity.
    • Handle payment processing for claim expenses such as appraisal charges, glass invoices, and report-related fees with accuracy and attention to detail.
    • Assist the Total Loss team by assembling and issuing proof of loss documentation to support timely settlements.
    • Obtain external records, including police and fire reports, to help move investigations and claim reviews forward.
    • Send property damage claim files to legal representatives when requested, ensuring documentation is complete and properly organized.
    • Receive, sort, and distribute incoming mail and correspondence to the appropriate files or team members.
    • Place outbound calls to members to gather first notice of loss details for claims submitted after hours or through online channels.
    • Respond to inbound calls as needed and direct customers efficiently to the correct department based on their needs.

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.



    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.



    This job posting is for a current vacancy with our client.



    Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.



    Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.



    Only job postings for jobs located in Quebec appear in French.



    © 2025 Robert Half. By clicking “Apply,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.

    Robert Half

    Robert Half

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting,...

    Find more
    Robert Half

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