Our client is looking for a dedicated Customer Service Representative to join their team on a contract basis in Edmonton, Alberta. This role supports the delivery of efficient, accurate, and high-quality service to members, applicants, and the public. The ideal candidate is detail-oriented, adaptable, and customer-focused, with strong communication skills and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities:

• Respond to inquiries on membership, registration, and services.
• Escalate complex issues while maintaining ownership of resolution.
• Assist with applications and online systems.
• Review documentation for accuracy and compliance.
• Process renewals and administrative updates.
• Maintain accurate records in internal systems.
• Prepare correspondence and reports.
• Monitor queues and ensure timely responses.
• Identify process improvements to enhance service.
• Participate in team meetings and training.

Requirements:

• Customer service experience, including call centres.
• Proficient in Microsoft Office (Excel, Word).
• Strong written and verbal communication skills.
• Ability to manage high call volumes and multitask.
• High attention to detail and accuracy.
• Experience with email and appointment scheduling.
• Quick to learn new systems and processes.
• Strong problem-solving with a client-focused approach.

How to Apply:

To be considered for this contract role, click the “Apply Now!” link or by using the Robert Half mobile app. Download it on the App Store or get it on Google Play today!

Reference Number: 05110-0013420760

Robert Half would like to thank all applicants for their expressed interest however, only those candidates identified for interview will be contacted.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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