We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis in North York, Ontario. In this role, you will play a key part in delivering excellent service to applicants, ensuring their inquiries are addressed with attention to detail and efficiency. This position offers an opportunity to work in a collaborative environment within the detail-oriented services industry.

Responsibilities:
• Respond to applicant inquiries with attention to detail and provide clear guidance and support.
• Communicate updates to applicants regarding file statuses, submission deadlines, and any changes or closures.
• Review applicant documents for completeness and request additional materials when necessary.
• Verify submitted documentation to ensure it meets established standards and requirements for further processing.
• Perform accurate data entry to maintain detailed and confidential applicant records.
• Collaborate with team members to ensure consistency in processes and adherence to organizational standards.
• Provide proactive feedback to address any issues that arise during the application process.
• Uphold confidentiality and exercise sound judgment when handling sensitive information.
• Utilize the registration database to manage applicant files effectively.
• Proficiency in Microsoft Office applications, including Word and Excel.
• Completion of post-secondary education in business, public administration, or a related field, along with 3-5 years of relevant experience.
• Strong customer service skills with a focus on professionalism and courtesy.
• Exceptional attention to detail and accuracy in record-keeping.
• Excellent verbal and written communication abilities.
• Ability to work both independently and collaboratively within a team environment.
• Proactive approach to identifying and addressing issues.
• Familiarity with Aptify registration database and Applicants module is an asset.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

This job posting is for a current vacancy with our client.

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Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.

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