Customer service agent
SUNYOG MIGRATION SERVICES LTD Prince George, British Columbia
Permanent
Full time
As soon as possible
Description
- Durée de l'emploi: Permanent
- Langue de travail: Bilingue
- Heures de travail: 35 to 40 hours per week
- Education:
- Expérience:
- Bachelor's degree
- Consulting firm
- Develop all kinds of events for publicity, fundraising and information purposes
- Develop communication strategies
- Evaluate communication strategies and programs
- Implement communication strategies and programs
- Publicize activities, workshops, meetings and other events for fundraising or information purposes
- Act as spokesperson for an organization
- Advise clients on advertising or sales promotion strategies
- Answer written and oral inquiries
- Assist in the preparation of brochures, reports, newsletters and other material
- Co-ordinate special publicity events and promotions
- Conduct public opinion and attitude surveys
- Gather, research and prepare communications material
- Initiate and maintain contact with the media
- Prepare and/or deliver educational, publicity and information programs, materials and sessions
- Prepare sports, literary, performance or other contracts
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Order office supplies and maintain inventory
- Perform general office duties
- Receive and log complaints
- Receive payments
- Explain procedures, risks and benefits to clients
- Maintain and manage digital database
- Write and edit press releases, newsletter and communications materials
- Copywrite
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
- Adobe Experience Manager (AEM)
- Database software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- Adobe Dreamweaver
- Adobe Photoshop
- HTML editing software
- JavaScript
- MS Access
- MS PowerPoint
- MS Office
- MS Project
- Social Media
- Spreadsheet
- Computer programming
- Adobe After Effects
- Google Drive
- Electronic mail
- Information technology
- WordPress
- Call centre
- Marketing
- Communications
- Vulnerable sector check
- Reference required
- Own transportation
- Own vehicle
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
- Hand-eye co-ordination
- Repetitive tasks
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
- Are you authorized to work in Canada?
- Are you available for shift or on-call work?
- Are you available to start on the date listed in the job posting?
- Are you currently a student?
- Do you have experience working in this field?
- Do you have the equipment you need to work from home (like internet and a workspace)?
- Do you live near the job location?
- Do you meet the language requirements listed in the job posting for the position (English or French)?
- 1 year to less than 2 years
- Flexible hours
Salary: $18.00 to $20.00 hourly (to be negotiated)
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