TEMPORARY CUSTOMER SERVICE EXPERT
November 9, 2026 – January 8, 2027
 
Love helping people? Thrive when things move fast? This could be for you.
We’re looking for energetic, outgoing Customer Service Experts to join our Customer Contact Center team for the busy holiday season.
If you genuinely enjoy connecting with people, have a natural sense of empathy, stay positive when things get busy, and are motivated by both delivering great customer experiences and achieving your goals, we’d love to meet you.
 
You’ll support SPERRY and G.H. BASS customers across North America, helping make every shopping experience easy, personal and memorable. Fluency in both French and English is required, as you’ll interact with customers across Canada and the United States.
 
 
The Details
Work model: Hybrid, 1–2 days in office per week
Contract: November 9, 2026 – January 8, 2027
Hours of operation: Monday–Sunday, 8:00 AM–6:00 PM EST
Compensation: $19.00/hour + possibility of a weekly performance-based bonus
 
The ALDO Group will provide the equipment you need, including a laptop, monitor, keyboard, mouse, and headset.
 
For remote work, you’ll need a dedicated, distraction-free workspace and a stable high-speed internet connection.

You will:

• Connect with SPERRY and G.H. BASS customers through phone, chat and email
• Create genuine, personalized connections and memorable customer experiences
• Help customers with purchases and resolve post-purchase questions from start to finish
• Take ownership of customer situations and aim for First Contact Resolution
• Document customer interactions accurately in our Customer Relationship Management platform
• Stay up to date on products, processes and procedures
• Work toward individual and team performance goals
• Represent the ALDO Group values of Love, Respect and Integrity

Choose Your Schedule 
Scheduled shifts will fall between 8:00 AM and 6:00 PM EST.
You’ll select one of the following schedules averaging 30–37.5 hours per week:
 
Option 1
Working days: Saturday, Sunday, Monday, Tuesday & Wednesday
Days off: Thursday & Friday
Option 2
Working days: Sunday, Monday, Tuesday, Thursday & Friday
Days off: Wednesday & Saturday
Option 3
Working days: Friday, Saturday, Sunday, Monday & Tuesday
Days off: Wednesday & Thursday
Option 4
Working days: Monday, Tuesday, Wednesday, Thursday & Friday
Days off: Saturday & Sunday
 
Your First Week: Let’s Get You Ready!
Training takes place Monday, November 9 through Friday, November 13, 2026, from 9:00 AM to 5:00 PM EST.
 

• Full attendance during training is required. No exceptions. Monday & Tuesday: In person at our Ville Saint-Laurent Head Office
• Wednesday–Friday: Remote via Microsoft Teams
• Knowledge quizzes and a final assessment must be successfully completed with a minimum score of 85%
• Additional review of training materials outside scheduled training hours may be required

Ready to Jump In?
If you’re friendly, empathetic, and motivated, enjoy a challenge and like turning customer interactions into great experiences, we’d love to hear from you.
Bring your personality, your customer-service mindset and your positive energy to our team this holiday season