We are looking for a detail-oriented Credit Analyst to join our client, an industry leader in the Edmonton, Alberta area. In this role, you will assess credit risk, support timely payment processing, and work closely with branch teams to address account issues and maintain strong customer relationships. The successful candidate will bring sound judgement, accuracy, and a service-focused approach to managing credit decisions and account administration.

Responsibilities:

• Work with branch staff to investigate customer account concerns, resolve billing discrepancies, and address partial payment issues while preparing month-end dispute summaries.

• Evaluate applications for new or expanded credit by reviewing submitted documentation, obtaining third-party credit information, checking references, and confirming purchasing needs with branch teams.

• Set up authorized credit limits in the appropriate system and issue clear credit decisions to customers using approved communication methods.

• Assess requests for orders that exceed established credit thresholds, approve exceptions within assigned authority, and escalate higher-risk matters when needed.

• Monitor delinquent or higher-risk accounts, follow up on outstanding issues, and support appropriate collection and escalation activities.

• Receive and process customer payments, including rental charges and credit card transactions, while assisting with accurate payment allocation.

• Complete daily cash balancing activities and maintain reporting that supports financial accuracy and internal controls.

• Prepare account commentary and provide reporting support for key customer files while assisting Sales and Accounting with assigned initiatives

• Experience in credit analysis, credit administration, or collections within a business environment.
• Strong understanding of credit approval practices, account review, and customer payment processes.
• Ability to assess risk using credit applications, external reports, and reference checks.
• Proficiency with CRM platforms and Microsoft Office, including Excel for tracking and reporting.
• Solid customer service skills with the ability to communicate decisions and resolve account concerns professionally.
• High level of accuracy, organization, and attention to detail when handling financial records and reconciliations.
• Ability to manage multiple priorities, exercise sound judgement, and work collaboratively with branch, sales, and accounting teams.

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