We are looking for a Collections Specialist to join our client’s team in Concord, Ontario on a Contract basis. This position supports accounts receivable activities for a primarily commercial and industrial customer base, with a strong focus on invoicing, payment application, and proactive follow-up on outstanding balances. The successful candidate will bring sound accounting knowledge, confidence using Excel and accounting systems, and a responsive, detail-oriented approach to customer communication.

Responsibilities:
• Manage business-to-business collections by following up on overdue accounts and maintaining consistent communication with customers to support timely payment.
• Prepare and issue a high volume of invoices each month, ensuring billing details, pricing, and charge calculations are accurate before distribution.
• Apply incoming payments in the accounting system, including electronic funds transfers and occasional cheque receipts, while keeping customer accounts up to date.
• Review aging reports regularly, identify outstanding receivables, and take appropriate action to reduce days outstanding and improve collection results.
• Upload invoices to customer portals and confirm required documentation is submitted correctly to support efficient payment processing.
• Work closely with internal accounting and service teams to resolve billing discrepancies, clarify account details, and support accurate receivables records.
• Use Excel tools such as pivot tables and VLOOKUP to organize account information, track payment activity, and support reporting needs.
• Maintain accurate documentation of collection activity, account status, and customer interactions within the appropriate systems.
• Support invoicing and receivables processes related to service work, including reviewing charges and helping ensure account balances reflect correct billing information.
• Minimum of 2 years of experience in collections, accounts receivable, or a similar accounting support position.
• Practical understanding of accounting fundamentals, including debits, credits, account balances, and basic margin calculations.
• Experience working with accounting software and CRM tools; familiarity with Jonas software is considered an asset.
• Strong Microsoft Excel skills, including the ability to use pivot tables and VLOOKUP in day-to-day work.
• Proven ability to manage B2B collections and communicate professionally with commercial customers regarding outstanding payments.
• High level of accuracy and attention to detail when processing invoices, posting payments, and updating account records.
• Self-motivated and dependable, with the ability to work onsite in a permanent position, manage priorities effectively, and respond with a sense of urgency.
• Strong interpersonal skills and a team-oriented approach, combined with the confidence to work independently and build positive customer relationships.

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