We are looking for a Collections Specialist to support billing and receivables activities for a healthcare organization in Toronto, Ontario. This Long-term Contract opportunity is suited to someone who can balance firm follow-up with a detail-oriented, customer-focused approach while helping maintain accurate account records. The successful candidate will work closely with clients and internal finance partners to address invoice concerns, reduce overdue balances, and keep documentation current.

Responsibilities:
• Manage incoming questions related to invoices and billing matters, providing timely and detail-oriented responses.
• Investigate account issues and work directly with clients to settle discrepancies, clarify charges, and resolve payment concerns.
• Track outstanding receivables, prioritize overdue accounts, and conduct consistent follow-up to encourage prompt payment.
• Maintain complete and accurate notes on collection activity, payment discussions, and account updates in the appropriate systems.
• Produce regular summaries and reports on receivables, overdue balances, and collection progress for internal review.
• Partner with the finance team to confirm account information is current and that billing procedures are applied correctly.
• Submit required online updates and status information to keep records and reporting obligations up to date.
• Support the reduction of delinquent accounts across an assigned portfolio through organized follow-up and sound judgment.
• Previous experience in billing, collections, accounts receivable, or a related financial administration role.
• Proficiency with billing platforms, accounting systems, and Microsoft Office, with strong skills in Excel.
• Demonstrated ability to analyze account details, identify issues, and resolve problems accurately.
• Strong verbal and written communication skills with the ability to handle client interactions professionally.
• Solid organizational skills and the ability to manage multiple priorities while meeting deadlines.
• High attention to detail, accurate data entry abilities, and a commitment to maintaining reliable records.
• Customer service experience and the ability to work both independently and collaboratively within a team.
• High school diploma or equivalent; familiarity with healthcare-related systems or tools such as CRM, Epic, ADP, or similar platforms is an asset.

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