We are looking for a Bilingual Collections Specialist to support business-to-business receivables management for a financial services organization in Ontario. This long-term contract opportunity is ideal for someone who is confident handling a high-volume portfolio, building strong client relationships, and securing payment commitments through effective negotiation. The successful candidate will bring a strong customer service approach, sound judgment, and the ability to maintain accurate documentation while working in a structured collections environment.

Responsibilities

• Maintain clear communication with customers in both French and English is a MUST.

• Manage an assigned portfolio of approximately 300 business accounts and follow up on outstanding balances in a timely, consistent manner.

• Contact clients to resolve overdue invoices, discuss account status, and negotiate practical payment arrangements that align with business guidelines.

• Record all interactions, commitments, and account updates directly in the designated collections platform, ensuring files remain complete and current.

• Monitor delinquent accounts closely, identify payment risks, and take appropriate action to encourage prompt resolution.

• Work within established collection procedures to meet recovery targets and contribute to overall team performance, including commission-based results.

• Review account details and payment histories to support informed discussions and accurate next steps on each file.

• At least 2 years of experience in B2B collections, credit and collections, or a similar accounts receivable environment.
• Bilingual communication skills in French and English, with the ability to handle collection conversations professionally in both languages.
• Strong working knowledge of collection processes, delinquency management, and payment negotiation techniques.
• Experience using accounting software systems and CRM tools to manage account activity and customer records.
• Proven ability to handle a large portfolio while maintaining accuracy, organization, and consistent follow-up.
• Solid customer service skills with the ability to remain tactful, firm, and solution-oriented during difficult conversations.
• Comfortable learning and using internal systems for documentation and day-to-day collection activities.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

This job posting is for a current vacancy with our client.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

Questions? Call your local office at 1.888.490.3195. All applicants applying for Canadian job openings must be authorized to work in Canada.

Only job postings for jobs located in Quebec appear in French.

© 2025 Robert Half. By clicking “Apply,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.