Position: Client Service Leader
Location: Montreal

Are you a seasoned leader with a passion for operational excellence and strategic thinking?
If so, we want to hear from you!
We're seeking a seasoned Customer Service Leader to join our dynamic team. In this pivotal role, you'll wear two hats: overseeing a talented group of customer service representatives and fostering seamless collaboration across departments to drive customer satisfaction and achieve our strategic goals.
Perks:

- Hybrid Schedule: enjoy a flexible work-life balance with 3-4 days in the office and 1 day remote per week
- Competitive Compensation: we offer a competitive salary commensurate with experience
- Benefits Package: includes vacation + personal days and a comprehensive health insurance plan
Qualifications:
- Adept leadership with 5-7 years of experience managing customer service teams (non-negotiable)
- Bilingual fluency, polished vocabulary, to communicate with clients in the United States
- Experience with ERP systems and exposure to a B2B environment (manufacturing a plus, online sales experience (e.g., Amazon) an asset) non-negotiable
- Proven leadership skills with a track record of motivating and inspiring teams
- Exceptional communication and interpersonal skills, adept at building relationships with diverse stakeholders
- Strategic thinking with a passion for innovation and continuous improvement
Your Mandate:
- Deliver exceptional customer experiences that directly translate into business growth
- Lead a high-performing customer service team, provide coaching, train, and mentorship
- Oversee order entry processes with an eagle eye for accuracy and efficiency
- Bridge the gap between customer service, sales, and marketing, ensuring seamless communication and collaboration
- Build strong relationships with key customers, champion their needs within the organization
- Partner with cross-functional teams to resolve client issues and optimize the customer journey
- Implement innovative strategies to continually improve customer service processes
- Monitor key performance indicators and drive continuous improvement
- Staying ahead of the curve on customer service best practices and trends
Please send your resume in Word format to Maia Slivinschi at maia.slivinschi@quantum.ca.

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CNESST permit number: AP-2000158