We are looking for a Client Care Coordinator to join a busy clinic team in Surrey, British Columbia on a Contract to Permanent basis. This in-office opportunity is ideal for someone who enjoys creating a welcoming client experience while keeping appointments, records, and daily administrative tasks organized. In this role, you will support front-desk operations, assist clients with hearing care services and products, and help ensure the clinic runs smoothly during scheduled business hours.

Responsibilities:

• Welcome clients upon arrival, confirm their appointments, and prepare them for their visit in a courteous and friendly manner.

• Coordinate bookings, update schedules, and follow up with clients to help maintain attendance and clinic flow.

• Support the sale of products by answering basic questions and guiding clients through the purchasing process.

• Process billing details and assist with claim-related documentation, including support for third-party and workplace-related programs.

• Manage inbound phone calls, respond to routine client inquiries, and direct requests appropriately.

• Maintain accurate client information in CRM and office systems while completing general administrative duties.

• Contribute to smooth daily operations by assisting with in-person training, office coordination, and other clinic support activities as needed.

• 2+ years of experience in customer service, administrative support, or a clinic/front-desk environment.
• Strong communication skills with the ability to provide attentive and courteous service to clients in person and over the phone.
• Proven ability to manage scheduling, appointment coordination, and general office functions accurately.
• Experience using CRM platforms, Microsoft Office, and computerized administrative systems.
• Comfortable handling billing information, documentation, and claim-related administrative tasks.
• Able to work in an in-office setting and manage multiple priorities in a fast-paced client-facing environment.
• Detail-oriented, dependable, and approachable, with a strong focus on client care and follow-through.

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Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.

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