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Call centre agent - customer service

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    Job Bank

    Call centre agent - customer service

    Yardworx

    Call centre agent - customer service

    Yardworx Calgary, Alberta

    Sales, Customer Service
    Reference : 49644616
    Posted 17 hour(s) ago | Still Open
    Permanent Full time As soon as possible

    Description

    • Work Term: Permanent
    • Work Language: English
    • Hours: 40 to 44 hours per week
    • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
    • Experience: 3 years to less than 5 years
    • or equivalent experience
    Work setting
    • Urban area
    • Business sector
    • Private sector
    • Sales
    Tasks
    • Advise clients on advertising or sales promotion strategies
    • Answer written and oral inquiries
    • Address customers' complaints or concerns
    • Answer inquiries and provide information to customers
    • Explain the type and cost of services offered
    • Issue receipts and other forms
    • Maintain records and statistics
    • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
    • Perform general office duties
    • Receive and log complaints
    • Answer clients' inquiries and provide information
    • Consult with clients after sale to provide ongoing support
    • Perform data entry
    Computer and technology knowledge
    • Database software
    • Internet
    • MS Excel
    • MS Outlook
    • MS Windows
    • MS Word
    Type of experience
    • Call centre
    Security and safety
    • Driver's validity licence check
    Transportation/travel information
    • Own transportation
    • Own vehicle
    • Valid driver's licence
    Work conditions and physical capabilities
    • Attention to detail
    • Fast-paced environment
    • Tight deadlines
    • Work under pressure
    • Repetitive tasks
    Personal suitability
    • Punctuality
    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Flexibility
    • Organized
    • Reliability
    • Team player
    Screening questions
    • Are you available for shift or on-call work?
    • Do you have experience working in this field?
    • Do you have the equipment you need to work from home (like internet and a workspace)?
    Employment terms options
    • Evening
    Employment terms options
    • Morning
    • Night
    • On call
    • Day
    • Weekend
    • Overtime required
    • Overtime available
    Financial benefits
    • Group insurance benefits


    Salary: $20.00 to $24.00 hourly (to be negotiated)

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