We are looking for a detail-oriented Billing Clerk to join our team in Waterloo, Ontario. In this long-term contract position, you will play a pivotal role in managing customer billing processes, ensuring accuracy, and streamlining operations within a high-tech engineering environment. This role offers an excellent opportunity to collaborate across departments and contribute to process improvements.

Responsibilities:
• Manage customer requests related to vendor onboarding, information requests, and portal trading relationships.
• Document and refine end-to-end processes to enhance efficiency in portal registrations, collaborating with IT on system and process improvements.
• Identify opportunities for automation and implement solutions to optimize billing workflows.
• Work closely with internal teams, including Legal, Deal Desk, and Finance, to maintain accurate records for portal customers.
• Resolve portal-related escalations in alignment with customer regulations and legal requirements.
• Collaborate with Sales and Collections teams to address billing and collections issues, performing account reconciliations to meet month-end and quarter-end targets.
• Respond to external inquiries regarding billing processes, internal controls, and policies with professionalism and clarity.
• Ensure compliance with invoicing policies to uphold the company’s reputation and brand integrity.
• Support acquisition integrations by working with project teams to meet billing-related objectives.
• Take on additional tasks as required to fulfill the overall billing mandate effectively.
• A minimum of 3 years’ experience in a software billing role, preferably within the high-tech or software services industry.
• Proven ability to manage complex relationships with third-party portal infrastructure such as Ariba, Tungsten, Coupa, and Taulia.
• Strong expertise in reporting tools, including Excel, Macros, Power BI, and database management.
• In-depth knowledge of invoicing and collections processes, with a reputation as a trusted advisor to senior sales teams.
• Advanced skills in billing functions and order-to-cash processes.
• Familiarity with global billing practices and regulations.
• Exceptional organizational and communication skills to effectively manage stakeholder relationships.

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