We are looking for a bilingual customer service representative to support customers and internal sales partners in a fast-paced healthcare environment in Markham, Ontario. This Long-term Contract opportunity offers a hybrid schedule and focuses on delivering responsive, accurate service in both English and French while helping maintain strong client relationships. The successful candidate will coordinate order-related activities, resolve inquiries efficiently, and contribute to a collaborative team committed to service excellence.

Responsibilities:
• Respond to customer and sales inquiries in English and French through phone and email, providing timely and attentive support.
• Process customer orders and related requests accurately while following established service standards and internal procedures.
• Investigate account, order, and service issues to achieve prompt resolution and a positive customer experience.
• Support the setup and maintenance of customer accounts, ensuring information is complete and up to date.
• Monitor shared inboxes and workload queues to action requests within expected timelines.
• Work closely with sales representatives and internal teams to coordinate follow-ups, clarify details, and address customer needs.
• Document interactions, updates, and outcomes clearly across relevant systems to maintain accurate records.
• Assist with continuous improvement efforts and support operational changes or system-related updates as required.
• College diploma, university degree, or other related post-secondary education.
• Strong verbal and written communication skills in both English and French.
• Demonstrated experience in customer service, order management, or a comparable support function.
• Confidence using multiple computer systems and business applications, including Microsoft Outlook and ERP or order-processing platforms such as SAP.
• Ability to work effectively in a collaborative, team-focused environment.
• Strong attention to detail with the ability to manage competing priorities in a high-volume setting.
• Experience handling customer concerns, service requests, and issue resolution with careful attention to detail.

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