Application support analyst
Portage College Lac La Biche, Alberta
Permanent
Full time
As soon as possible
Description
- Work Term: Permanent
- Work Language: English
- Hours: 36.25 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
- or equivalent experience
- Public sector
- Post-secondary educational institution
- Information technology
- Troubleshooting
- E-learning (online learning)
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
- Android
- Information Technology Infrastructure Library (ITIL)
- iOS
- Internet
- Desktop applications
- Multimedia software
- Presentation software
- Communication software
- Web service design
- Mac OS
- MS Office
- MS Windows
- Wireless networks
- Cybersecurity
- Criminal record check
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
- Combination of sitting, standing, walking
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
- As per collective agreement
- Group insurance benefits
- Life insurance
- Pension plan
- Long-term care insurance
- Maternity and parental benefits
- Free parking available
- Learning/training paid by employer
- On-site amenities
- On-site recreation and activities
- Other benefits
- Paid time off (volunteering or personal days)
- Team building opportunities
- Parking available
- Travel insurance
- Wellness program
Salary: $4,029.00 to $5,225.00 monthly (to be negotiated)
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