Type of position: Temporary full-time (35 hours per week for 1 year with possibility of extension)
Salary: 49K- 87K per year according to years of pertinent experience


Under the authority of the Director of Quality, Evaluation, Performance and Ethics, the incumbent provides support and guidance to the hospital teams in terms of integrated quality management, risk, accreditation and patient experience via the person-centered approach, through expertise, monitoring (evaluation), training and knowledge transfer.

He/she exercises his/her leadership in a context of continuous improvement of quality and user experience in line with the mission, values and strategic planning.

Responsibilities

Continuous quality improvement component:
- Participates or organizes activities as part of the continuous quality improvement process by having close contact with the teams and stakeholders, as well as with managers.
- Actively participates in carrying out the Accreditation Canada process and continuously monitors improvement plans.
- Supports teams in understanding, analyzing and implementing standards.
- Ensures the integrated monitoring of improvement plans and the implementation of recommendations arising from continuous improvement initiatives.

Safe care delivery component:
- As an expert, assumes leadership in the promotion, orientation, development and harmonization of risk management practices for the hospital.
- Ensures that the integration of concepts and practices is facilitated in all sectors of the organization and makes risk management a daily concern for all staff.
- Advocates the essential use of high safety standards when providing care and services to customers, supported by the commitment of stakeholders, at all hierarchical levels.
- Performs quality control of data entered in the event declaration register (SISSS) for all sectors.
- Ensures compliance with the principles related to the declaration, the analysis of situations, disclosure, when required, as well as the implementation of the support measures necessary for users in the context of adverse events.
- Participates in the implementation and monitoring of an integrated risk management program and coordinates activities promoting the development of risk management in the provision of care and services to users.
- Ensures that we are at the cutting edge of knowledge in this evolving field, according to recognized principles and best practices in the safe delivery of services.
- Develops and implements communication and training documents and tools concerning quality, risk management and user safety.
- Recommends and monitors the implementation of corrective and improvement measures.
- Manages the notification and mitigation of product recalls within the hospital

Person-centered approach aspect:
- Supports and aids the senior advisor with all hospital-wide activities related to the person-centered approach and organizational values.
- Participates in activities related to patient experience surveys and supports the analysis of results and the implementation of improvement plans.
- Helps the senior advisor with implementation and coordination of patient partner program

Qualifications
- Bachelor's degree in an appropriate academic discipline such as business administration, humanities or social sciences.;
- Master's degree in health administration or program improvement or in an appropriate discipline is an asset.
- Experience in improving quality, user experience, accreditation, and risk management**;
- Experience in the health and social services network, preferably in a hospital environment;
- Experience in a clinical domain, an asset;
- Proficiency in Microsoft Office Suite applications (including Powerpoint and intermediate Excel)**;
- Knowledge of SISSS an asset;
- Fluency in French written and spoken; capacity to communicate in English is required in order to support or collaborate with English-speaking clients and/or stakeholders. **
** This knowledge may be the subject of a written test.

Desired profile:
- Person-centered attitude;
- Concern for quality;
- Sense of responsibility;
- Adaptation to change;
- Good interpersonal and communication skills;
- Mobilizing leadership;
- Ability to respect confidential issues and act with discretion;
- Problem analysis and resolution.


Shriners Hospitals for Children — Canada offers a competitive salary and comprehensive benefits package. Being a private institution under agreement in the health and social services network, we offer the same conditions as the public sector, including a retirement plan (RREGOP), 13 statutory holidays per year, 9.6 sick days per year, collective insurance, 4 weeks of vacation after one year, and an employee assistant program. In addition, free parking (under certain conditions) or discount for the use of public transportation (Opus card), a supportive work-life balance, access to the gym and a social club