One of our banking clients is looking for a Policy Writer (Banking Policies, Procedures and Forms)
Duration: 12 months Contract with potential of extension
Hours: Monday -Friday 8.30am- 5:00 pm
Location: Toronto, ON (Hybrid)
Working hours: 8 am – 5pm (normal office hours)

ROLE MANDATE
This role is accountable for managing Treasury Payment Services Product Policies, Procedures and Forms including customer agreements and required disclosures. The role is responsible for updating, publishing and maintaining product policies, procedures and forms working with TPS Product Managers, Corporate Policies and Procedures team (Corporate P&P) and business, operations, risk and compliance partners across the Enterprise where required.

• Ability to develop an in-depth understanding of products, processes and regulation through a briefing that can be evaluated and then documented in a clear and easy to understand policy, process, standard, or manual.
• Analyze requirements to understand content, assess impacts on all TPS and bank existing P&Ps and on other TPS initiatives, ensuring engagement of any additional stakeholders as necessary.
• Develop clear and concise P&P documentation, operational procedures and communications to provide TPS-wide and bank users with effective information that increases their knowledge of TPS products, services and processes; assists them in providing a high level of customer service ensuring legal and legislative requirements are met.
• Champion our vision by ensuring policies, procedures and forms reflect a great customer and employee experience; are written in a clear and concise way. Coordinate change management including regulatory requirements and disclosures working with TPS and bank partners.
• Support TPS Product Managers and partners on what is required to ensure that all P&P and communications requests are addressed with an effective and efficient information development process, improving the speed with which all change requirements are completed.

The role effectively achieves this mandate by applying excellent organization and documentation skills, sound business judgment and strong customer (internal and external) focus with a collaborative mindset and approach. The individual works closely with TPS Product teams (Deposits, Payables, Receivables) and other partners in TPS including Client Service & Implementation, Change Management and Risk & Compliance. Building effective relationships and collaborating is also required with Corporate P&P and various stakeholders across the business and corporate functions in the execution of this mandate.

KEY AREAS OF ACCOUNTABILITY
A. Planning, Organization and Counsel
B. Write and Edit
C. Process Simplification and Efficiency
D. Change Management and Execution
E. Risk Management and Regulatory Compliance

A. Planning, Organization and Counsel
• Lead TPS P&P reviews, change management and maintenance process with Product owners, Client Service & Implementation, Risk & Compliance and bank partners.
• Provide ongoing consultation to TPS Product teams and coordination of documentation requirements/changes with impacted stakeholders and subject matter experts, e.g. Legal and Anti-Money Laundering.
• Plan and organize annual and off-cycle reviews, placement of content.
• Determine and manage cross impacts/change with other TPS P&Ps, process documentation and forms, particularly Client Service & Implementation.
• Establish feasibility and deliver on requested timeline for publication.

B. Write and Edit
• Translate TPS product, process and complex information into high quality P&P documentation and communications that are clear, concise and targeted to the appropriate audience in anticipation of their information needs and delivered in a timely fashion.
• Develop and implement P&Ps, Circulars and TPS Operating Procedures in line with agreed upon commitments and timelines while not compromising the bank’s standards for publication and approvals.

C. Process Simplification and Efficiency:
• Provide input to improvement and simplification of process documentation that includes using technology to innovate, create user friendly easy access tools, forms, etc. that optimize efficiency.

D. Change Management and Execution:
• Facilitate the approval and sign-off processes with Corporate P&P, TPS Product/Risk & Compliance and other relevant line of business and operational partners.
• Manage communication of changes collaborating with all parties to solve issues and provide solutions to support execution.

E. Risk Management and Regulatory Compliance
• Identify existing and potential risks; provide guidance and support in developing controls and processes to manage and mitigate risks; escalate probable issues of materiality for timely resolution.
• Understand TPS policies & procedures and external regulatory and compliance requirements, monitoring for adherence with TPS and Bank Risk & Compliance teams.
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