Job Description

Full-time salaried position - $60-75k + benefits starting day 1.

Bilingualism is a must to perform the job.

SGS Canada is seeking to recruit an office-based Operations and Quality Supervisor responsible for the Management & Supervision of staff working across a variety of contracts.

We are looking for a dynamic and motivated individual with experience and a proven track record within the Operations and Service Delivery sector. The ideal candidate will have significant experience in both Supervisory and Client-facing roles and the capability to manage challenging KPI’s for internal and external customers. The role will also involve a high level of administration, employee engagement and will require excellent attention to detail.

Reporting to the Operations Manager, the successful candidate will be responsible for the following activities

SPECIFIC RESPONSIBILITES:
• HSE responsibility for all employees under Marine Services Group
• Receive instructions from customers and provide technical advice as maybe necessary.
• Develop new service offerings to increase revenue.
• Continuous contact with customers to discuss operational issues and service improvements.
• Maintain close contact with industry players and keeping abreast of the developments within the shipping and logistics industries.
• Prepare and submit proposals.
• Participate in developing standards and be familiar with bulk handling standards.
• Provide technical advice to internal and external customers with respect to the logistic and shipping industries.
• Receive appointments from customers and review the inspection requirements. Prepare and submit proposals as necessary.
• Receive SGS corporate guidelines and disseminate to staff for implementation
• Direct staff for all upcoming jobs and ensure service requirements are carried out.
• Ensure SOPs are created and updated.
• Champion and lead SIR Program Training in conjunction with Operations Supervisor and Field supervisor.
• Monitor performance of employees under Marine Services.
• Support any other duties that may be assigned by Manager


Qualifications

Education: College degree or bachelor’s degree in a relevant field

Experience: More than 3 years of experience with quality control systems, including ISO.

Specific technical skills:
• Strong working knowledge of the industry.
• Excellent capabilities in spoken and written French and English.
• Working knowledge of MS Office applications including spreadsheet and word-processing software is required, i.e., Word, Excel, Outlook, Windows as well as business enterprise operating systems (i.e. Oracle).
• Organizational, communication and interpersonal skills are essential.
• Ability to write reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients and the general population as efficiently as possible.
• Ability to work as a team, take initiatives and show leadership when necessary.
• Strong analytical skills and problem-solving abilities.
• Ability to prioritize and plan effectively.
• Excellent knowledge of quality and legal standards, both at the national and international levels.
• Ability to operate to the highest standards of ethics, in accordance with the SGS Statement of Integrity.
• A sense of diplomacy and networking skills are essential for building relationships with external clients as well as with key internal personnel.
• Must be creative, innovative and client focused.
• Must use skilled judgment in identifying sales opportunities, closing business and resolving customer related issues.
• Must be able to read, understand and follow work instructions in a safe, accurate and timely manner.
• Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
• Candidates must demonstrate excellent verbal and written communication skills including grammar and composition.
• Works well under pressure.
• Extended hours and shift work may be required from time to time.
• Travel to other SGS locations or client location may be required from time to time.
• Ensures full compliance with the company’s Health & Safety, Code of Integrity, and Professional Conduct policies.


Additional Information

SGS Canada is an equal opportunity employer and we are committed to achieving greater accessibility by providing accommodation for people with disabilities during our hiring process. Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian job openings should be authorized to work in Canada.