Hotel front desk clerk
Willow Bend Motel Truro, Nova Scotia
Permanent
Full time
As soon as possible
Description
- Education:
- Expérience:
Education- Secondary (high) school graduation certificate
- or equivalent experience
Work setting- Hotel, motel, resort
Tasks- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Provide customer service
Computer and technology knowledge- Spreadsheet
- Internet
Work conditions and physical capabilities- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
Personal suitability- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Organized
- Reliability
- Team player
Experience- 1 year to less than 2 years
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 hours per week
Salary: $15.00 hourly
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