Guest services agent - hotel
Artisan Inn Twine Loft Ltd. Trinity Tb, Newfoundland
Summer job
Full time
As soon as possible
Description
- Durée de l'emploi: Saisonnier
- Langue de travail: Anglais
- Heures de travail: 35 to 50 hours per week
- Education:
- Expérience:
Education- Secondary (high) school graduation certificate
- or equivalent experience
Work setting- Hospitality industry
- Staff accommodation available
- Hotel, motel, resort
- Rural area
- Restaurant and food service
Tasks- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Provide customer service
- Serve food and beverages
Computer and technology knowledge- Word processing software
- Computerized bookkeeping system
- Central reservation system (CRS)
- Spreadsheet
- Internet
- Social Media
Area of work experience- Communications and public relations
Work conditions and physical capabilities- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
Personal suitability- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
Screening questions- Are you available for the advertised start date?
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
Experience- 1 year to less than 2 years
Financial benefits- Gratuities
Other benefits- Free parking available
- Learning/training paid by employer
- On-site housing options
Salary: $16.50 to $18.00 hourly (to be negotiated)
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