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Guest services agent - hotel

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    Guest services agent - hotel

    Artisan Inn Twine Loft Ltd.

    Guest services agent - hotel

    Artisan Inn Twine Loft Ltd. Trinity Tb, Newfoundland

    Hotel and tourism
    Reference : 40686489
    Posted 23 day(s) ago | Still Open
    Summer job Full time As soon as possible

    Description



    - Durée de l'emploi: Saisonnier

    - Langue de travail: Anglais

    - Heures de travail: 35 to 50 hours per week

    - Education:

    - Expérience:

    Education- Secondary (high) school graduation certificate
    - or equivalent experience
    Work setting- Hospitality industry
    - Staff accommodation available
    - Hotel, motel, resort
    - Rural area
    - Restaurant and food service
    Tasks- Register arriving guests and assign rooms
    - Process group arrivals and departures
    - Take, cancel and change room reservations
    - Provide information on hotel facilities and services
    - Provide general information about points of interest in the area
    - Investigate and resolve complaints and claims
    - Process guests' departures, calculate charges and receive payments
    - Balance cash and complete balance sheets, cash reports and related forms
    - Maintain an inventory of vacancies, reservations and room assignments
    - Follow emergency and safety procedures
    - Clerical duties (i.e. faxing, filing, photocopying)
    - Answer telephone and relay telephone calls and messages
    - Assist clients/guests with special needs
    - Provide customer service
    - Serve food and beverages
    Computer and technology knowledge- Word processing software
    - Computerized bookkeeping system
    - Central reservation system (CRS)
    - Spreadsheet
    - Internet
    - Social Media
    Area of work experience- Communications and public relations
    Work conditions and physical capabilities- Attention to detail
    - Fast-paced environment
    - Standing for extended periods
    - Work under pressure
    Personal suitability- Client focus
    - Dependability
    - Efficient interpersonal skills
    - Excellent oral communication
    - Excellent written communication
    - Flexibility
    - Organized
    - Reliability
    - Team player
    Screening questions- Are you available for the advertised start date?
    - Are you currently a student?
    - Are you currently legally able to work in Canada?
    - Are you willing to relocate for this position?
    - Do you currently reside in proximity to the advertised location?
    - Do you have previous experience in this field of employment?
    - What is the highest level of study you have completed?
    Experience- 1 year to less than 2 years
    Financial benefits- Gratuities
    Other benefits- Free parking available
    - Learning/training paid by employer
    - On-site housing options





    Salary: $16.50 to $18.00 hourly (to be negotiated)

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