Position: Customer Service Supervisor
Location: Saint-Laurent
Salary: Up to $65K (depending on experience)
Schedule: 35 hours per week + 1 Saturday every 2 weeks

Do you possess a wealth of managerial experience within the thriving retail sector? Have you successfully supervised and led teams to success? Are you driven by a passion for delivering exceptional customer service and exhibiting strong leadership qualities?


Are you eager to embark on a new challenge where your strengths are recognized and appreciated to their fullest extent?


Join our prestigious client, a renowned leader in commercial real estate investment, ownership, and management, with a rich legacy spanning over five decades of industry dominance.


Embark on an exciting opportunity as a Supervisor of Customer Service, contributing your expertise to their vibrant team based in the thriving location of Saint-Laurent.


What they offer you:


- Insurance, medical, dental, vision paid 100% by employer as of day 1
- LTD paid by employee
- 4 personal per year
- 8 sick days per year
- 2 weeks of vacation
- Pension plan after the 1st month (employee 6%/ employer 9%)
- Annual performance bonus of 11%

We would love to meet you:


- Completed DEC in Hospitality Tourism / Hotel Management / Retail Management and/or relevant years of experience in a supervisory or managerial level within retail industry
- Fluently bilingual to communicate with clients from outside the Quebec region
- At least 3 years of experience in a supervisory/ managerial role within the retail industry
- Strong leadership and coaching skills with experience of managing and leading a team
- Proficiency in administrative management practices, customer service principles, office policies and procedures

Main Responsibilities:


- Be responsible for maintaining the positive and professional image of the Center and overseeing the activities of the team by providing convenience-focused service to merchants and customers
- Supervise team to meet service goals
- Deliver exceptional customer service and staff motivation
- Recruit, train, and manage Service Center employees
- Manage program tasks and budgeting
- Communicate with internal partners
- Maintain retailer relationships and gift card sales
- Monitor Service Center performance and submit reports
- Prepare evaluations and customer feedback analysis
- Maintain database and perform administrative tasks
- Foster collaboration with retail partners
- Recrute new employees when needed


Be part of a dynamic environment where your skills and leadership can thrive.


Apply now and become an integral part of our client's esteemed legacy.


Please forward your resume to Cristina Bilbao at cristina.bilbao@quantum.ca.


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CNESST permit number: AP-2000158